Shipping / Return Policy

Shipping Policy:
 
NZ Nationwide:
 
We use Aramex (Fastways) Couriers for tracked delivery nationwide.
Orders are sent in a 100% recyclable compostable bag made from cornstarch.
You will be charged at Checkout according to your location and product purchase size.
Orders can only be sent to an address, not a PO Box.
 
Costs:
Giant Bone $15.50
All other products $11.50
Rural Delivery additional $5
Please allow up to 7-10 days for delivery in case of any last minute sewing requirements.
 
Global Shipping:
We use DHL for international tracked delivery. All prices in NZD.

 

First Toy

Additional toy/s (Max. 3)

Australia

 $25.

$10 per

Asia & North America

$40.

$15 per

Europe & UK

$50.

$20 per

Rest of World

$85.

$35 per

 
This business is registered and approved with the New Zealand Ministry of Primary Industries (MPI), and has an Animal Product Exporter Certificate, specific to the tanned hides and processed wool we use. Our toys meet all strict New Zealand standards and comply with relevant export eligibility requirements.
 
“I declare that: The goods described are New Zealand originating goods as defined in Section 153ZIC of the Customs Act 1901 as they are wholly obtained in New Zealand, or New Zealand and Australia.”

Return Policy:

Due to the bespoke nature of our products we have the highest confidence that every toy we make is completely fit for purpose. However, due to the natural properties of the components all our toys do vary slightly in colour, weight and size.

 
Our products are are made to the highest possible standards, yet because it is beyond our control as to how your dog treats this toy we are unable to offer returns or refunds.   This is why we strongly encourage you to read our website information and also ask us questions about any product if you are unsure if it is suitable before you buy.
 
Getting our products right the first time is our best measure for preventing returns.
Please remember this is a rustic and safe dog toy. Any perceived flaws are what we define as ‘character and interest’ for canines.